What makes Eden West Skin Co. different from other skincare brands?
Eden West Skin Co. combines nature and science to create high performance skincare that delivers real results. Our formulations are built around powerful plant actives, premium quality ingredients, and scientific innovation, without compromising skin health, ethics, or environmental responsibility.
Are Eden West Skin Co. products suitable for sensitive skin?
Yes. Our products are formulated to be gentle on the skin while remaining effective. We avoid harsh or unnecessary ingredients and focus on balanced formulations designed to support the skin barrier. As with any skincare, we recommend patch testing before full use.
Are your products clean and free from harmful ingredients?
Absolutely. Our formulations are free from parabens, mineral oils, silicones, PEGs, chemical UV filters, microplastics, synthetic fragrances, artificial colorants, and other questionable ingredients. Every ingredient is selected with intention and purpose.
Are Eden West Skin Co. products vegan?
Yes. All Eden West Skin Co. products are 100 percent vegan and do not contain any animal derived ingredients.
Are your products cruelty free?
Yes. We proudly ensure that all of our products are cruelty free. We do not test on animals, nor do we commission animal testing for any of our ingredients or finished products.
Do your products contain fragrance?
We do not use synthetic fragrances. When fragrance is present, it is 100 percent vegan and carefully curated from natural aromatic substances. Our formulations do not contain phosphates or synthetic preservatives related to fragrance use.
Will your products deliver visible results?
Our products are designed as performance skincare. By combining targeted plant actives with scientific formulation practices, we focus on delivering noticeable, meaningful results with consistent use.
Are Eden West Skin Co. products environmentally responsible?
Sustainability is a core value at Eden West Skin Co. From ingredient selection to formulation decisions, we strive to create products that are mindful of their environmental impact while maintaining premium performance.
How long does it take to see results?
Results can vary depending on the product and individual skin type. Many customers notice improvements within a few weeks of consistent use, while long term benefits are achieved with continued application.
How long does it take to process and ship my order?
We aim to process and ship all orders within two to three business days. While processing times may vary during high volume periods, our goal is to ensure your order is prepared and shipped as efficiently as possible.
Do you accept returns or exchanges?
Due to the nature of skincare products, we do not accept returns or exchanges. This policy helps us maintain the highest standards of hygiene and product integrity for all customers.
What should I do if there is an issue with my order or product?
Customer satisfaction is very important to us. If you experience an issue with your order or believe there may be a concern with a product, please reach out to our customer care team. We will review the situation and do our best to resolve it promptly and fairly.
How can I contact customer care?
If you have questions about your order, products, or overall experience, please contact our customer care team at Orders@edenwestskin.com. We are committed to supporting our customers and ensuring a positive experience with Eden West Skin Co.