Shipping policy
SHIPPING POLICY
This Shipping Policy explains our practices regarding the shipment of products purchased from Eden West Skin Co. ("we," "us," "our").
- SHIPPING DESTINATIONS
We ship domestically within the United States.
- SHIPPING METHODS
We offer several shipping methods, including standard and expedited options. You may choose the method that best fits your needs during the checkout process. Please note that the delivery timeframes listed on our website are estimates and actual delivery times may vary.
- SHIPPING CHARGES
Shipping charges will be calculated and displayed at checkout, depending on the size, weight, and destination of your order. For orders over a certain amount, we may offer free shipping. The terms of any free shipping promotion will be clearly stated.
- SHIPPING TIME
We strive to process orders as quickly as possible. However, please note that order processing times do not include shipping times. Shipping times depend on the shipping method you choose and the shipping destination.
- DAMAGED/LOST ORDERS
If you receive your product damaged, please contact customer service immediately with a detailed description and photos of the damage. For lost packages, please first check with your local post office or the courier service before contacting us. We will do our best to assist you, but we are not responsible for packages lost or damaged in transit.
- UNDELIVERABLE ORDERS
Please ensure the shipping address is correct as we are not responsible for undeliverable orders due to incorrect addresses. If a package is returned as undeliverable, the customer will be responsible for any return shipping, handling, and re-shipping costs.
- CHANGES TO SHIPPING POLICY
We reserve the right to change this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website after such changes have been posted constitutes your acceptance of such changes.
If you have any further questions about our Shipping Policy, please contact us at Orders@edenwestskin.com